Frequently Asked Questions
Questions about NEXT 3DP materials, Fortus compatibility, browser-based quote tools, shipping, support, and real-world industrial FDM workflows. If you do not see your question here, contact us and we will point you in the right direction.
General
Basic questions about NEXT 3DP, ordering, shipping, returns, and support.
Where is NEXT 3DP based?
NEXT 3DP is based in Beaverton, Ontario, Canada.
We focus on industrial FDM materials, Fortus-compatible solutions, technical support, and custom workflows for users who need more flexibility, lower operating cost, or access to materials beyond standard OEM options.
Are your materials made in Canada?
Yes. We manufacture and control our filament production in-house in Canada.
That matters because it gives us tighter control over the process from raw pellet to finished spool, and it allows us to develop materials around real Fortus use cases instead of simply reselling generic filament.
Do you ship across Canada and internationally?
Yes. We ship throughout Canada and can support international orders depending on the product and destination.
Shipping method, lead time, and import duties will vary by destination. If you are ordering from outside Canada and want clarity before purchasing, contact us first and we can help you plan it properly.
What is your return policy?
Refund requests for goods must generally be made within 30 days of receipt. Services are non-refundable unless otherwise agreed or required by law.
For return instructions, email info@next3dp.com.
Do you offer technical support or consulting?
Yes. NEXT 3DP provides support for industrial FDM workflows including material selection, Fortus compatibility, process considerations, and practical guidance based on real machine experience.
This is especially useful for customers exploring high-temperature materials, Fortus optimization, or lower-cost alternatives to locked OEM ecosystems.
Materials & Fortus Compatibility
Questions about machine compatibility, high-temperature materials, and how NEXT 3DP fits into industrial FDM workflows.
What printers are your materials intended for?
Our materials are primarily positioned around Stratasys Fortus-class workflows and industrial FDM users who need reliable, practical solutions for demanding applications.
Compatibility depends on the specific material, hardware configuration, and machine setup. If you are unsure whether a material fits your system, ask before ordering.
Are you affiliated with Stratasys?
No. NEXT 3DP is not affiliated with or endorsed by Stratasys.
Any references to Stratasys machines, consumables, or compatibility are used for identification and practical workflow context only.
Are your materials the same as Stratasys OEM materials?
Not necessarily, and that is not the right way to think about it.
Our goal is practical industrial performance, machine compatibility, and lower operating cost where possible. In some cases that means matching an established use case closely. In other cases it means building a smarter alternative around what customers actually need.
Why are Stratasys materials so expensive?
OEM material pricing often reflects more than just resin cost. It includes ecosystem control, service structure, branding, validation overhead, and the fact that many users are locked into a limited supply path.
NEXT 3DP takes a different approach: capability, flexibility, and real-world value for Fortus users who want more control over their process.
What is ULTEM™ 9085 used for?
ULTEM™ 9085 is widely used where users need a strong, lightweight thermoplastic with high heat resistance and good chemical resistance compared with many standard FDM materials.
It is common in demanding industrial applications where ordinary ABS or ASA may not be enough.
Do you offer PEKK or other high-temperature alternatives?
Yes. High-temperature materials are a major part of what makes NEXT 3DP different.
We work around real industrial needs, including Fortus-compatible workflows where users want more flexibility in material choice, cost, or performance than standard locked ecosystems typically allow.
STL Quote Tool
Questions about how the browser-based quote tool works, what it does, and what makes it different.
How does the STL quote tool work?
The tool analyzes the geometry of an STL file directly in the browser and generates a first-pass estimate using configurable pricing logic.
Instead of going through a full slicing workflow immediately, it computes useful geometric information such as part volume and other basic measurements that help users get into the right pricing range quickly.
Does the tool upload my files?
No. The core idea behind the tool is privacy and portability.
The tool runs in the browser, so users can interact with STL files without needing to upload them to a remote quoting service. That makes it useful for privacy-sensitive workflows and for users who simply do not want to hand over their files.
How accurate are the quote estimates?
The tool is intended as a first-pass estimate, not a final production quote.
Final costs depend on more than STL geometry alone. Part orientation, support material, infill strategy, machine settings, labor, post-processing, material choice, and production workflow all affect real-world cost. The tool is designed to get users into the right ballpark fast.
Can I customize pricing in the tool?
Yes. Customizable pricing is one of the biggest advantages of the tool.
It is designed so users can adapt pricing logic around their own workflow rather than being forced into a closed quoting platform with fixed assumptions.
Can I use the quote tool on my own website?
That is part of the point.
The tool is designed to be useful as customer-facing infrastructure, not just as a demo. It can be saved, customized, and used as part of a website-based quoting experience depending on the version and implementation.
Does the tool replace slicing?
No. Slicing is still the right step for final production numbers.
The quote tool is about speed. It helps users get a rough estimate before committing to the full slicing workflow. In other words: slicing is for production accuracy, estimation is for decision speed.
Technical Questions
Real-world industrial FDM questions that come up all the time — especially when moving beyond hobby-level workflows.
What affects 3D printing cost the most?
It depends on the workflow, but the biggest drivers usually include part volume, machine time, support requirement, material cost, geometry complexity, and post-processing.
That is why two parts with similar size can still vary significantly in real production cost.
Can you estimate print cost without slicing?
Yes — to a useful degree.
For first-pass quoting, you can get surprisingly far from STL geometry alone. Full slicing solves a more detailed problem than many users actually need at the earliest quoting stage. That is exactly the gap our browser-based quote tool is designed to fill.
Why do purge towers exist?
Purge towers are typically used to manage material transitions, keep extrusion clean during switching events, and in some cases help stabilize print behavior during demanding builds.
Whether a purge tower is truly necessary, oversized, or optimizable depends on the machine, the support strategy, the geometry, and the thermal behavior of the part.
Why do industrial FDM parts often use support material even when the model itself is “single material”?
Because from the machine’s point of view, the process may still be dual-extrusion or dual-material. Even if the visible model is one material, the system may still switch between model and support throughout the build.
That affects purge behavior, transitions, stability, and overall build strategy.
Why does build geometry matter so much in high-temperature FDM?
Because temperature-sensitive materials do not just care about nozzle temperature. Local heat buildup, dwell time, part thickness, cooling opportunity, and thermal history all influence the outcome.
On more critical parts, process decisions are often a balance between efficiency, stability, and final part quality — not just speed.
Still have a question?
If you are working through Fortus compatibility, material selection, high-temperature printing, or want to understand whether one of our tools or materials fits your workflow, reach out. We would rather answer a real question than force you through guesswork.